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Terms & Conditions

1          How to Place an Order:

Orders can be placed in store at Nixons of Maryport Ltd., Curzon Street, Maryport CA15 66DA; by phone – 01900 812178; by fax – 01900 817950 or by email – claire@nixonsofmaryport.co.uk

2          Payment Options:

Nixons of Maryport accepts Cash, Cheques and most Credit and Debit Cards.

Trade Accounts can be opened for bona fide Customers.

3          Order Confirmation:

You will receive an order confirmation from Nixons of Maryport Ltd.

Hard-copy confirmations will be sent via mail for all phone and fax orders.

Please be conscious that your ISP or email client may filter email(s), which may prevent the email confirmation from getting through to you. If you do not receive an email, check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from email addresses with a nixonsofmaryport.co.uk domain.

* We will never disclose your email address to any third party except as necessary to fulfil transactions that you initiate.

4          Order Processing Time:

All orders are processed and shipped as soon as possible, if the merchandise is in stock and that we are able to complete the address verification and payment process.

The estimated time of arrival is determined by the chosen method of shipping and the carrier’s local delivery guidelines.

Most orders are delivered by our own Delivery Service.

Small orders may be delivered via Royal Mail and larger orders by Carrier.

 5          Order Change / Cancellation:

You may request an order change or cancellation by phone as long as it has not been processed for shipping.

Since orders are usually processed quickly, notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time.

Please contact Nixons of Maryport on 01900 812178 to request a change or cancellation.

If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost.

If the order payment was through cheque or money order, we will refund you by cheque after 21 business days following the receipt of your cheque or money order.

We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.

6        Pricing:

Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control.

They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase, as they are to decrease.

Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price in-store has since increased or decreased.

Please rest assured that we are offering you, our valued customers, the best possible price we can, based on our real-time cost for the merchandise at that time.

Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped.

If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference. The pricing posted in-store may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match us.

7        Value Added Tax (VAT)

VAT at the current rate (20% as at 4th January 2011) is included in the prices shown in-store and in quotations.

It will be shown as a separate item on your invoice.

8        Returns Policy

You may return merchandise purchased from Nixons of Maryport Ltd for a refund or a replacement, provided that, the procedures and requirements referred to in our Returns Policy are followed.

i           Refunds:

A processing fee of 10% will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the fee will still apply. This fee applies to open and unopened boxes. We will only refund the value of the merchandise returned, not the shipping charge and only product that is in a resalable condition.

ii         Exchange:

If you purchased a product from Nixons of Maryport Ltd that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

iii        Defective items:

An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund. We will certainly replace an item that was defective prior to receipt, without any restocking fee.

iii        Damaged items:

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

iv         Return shipping costs:

Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

v          Replacement:

We will send a product replacement after the authorised return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

vi         How to Return Merchandise:

Please contact us at 01900 812178

All returned merchandise must be in original condition, and must include the original factory box and factory packaging peripherals included warranty cards (without markings), and all instruction booklets and paperwork. We will not process the return if any of these conditions are not followed.

Returned merchandise that is lost or damaged during transit is solely the shipper’s responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Nixons of Maryport Ltd 

9     External Links:

Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.

10        Website Disclaimer:

This website and the information provided herein are provided on an “as is” basis.

Neither Nixons of Maryport Ltd nor its affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the Nixons of Maryport Ltd site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site.

11       Warranty Disclaimer:

We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise.

You acknowledge that any warranty in connection with all products or services offered in store are solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.

12        Product Warranty:

We back all of our products with a comprehensive 1 year warranty. This warranty does not extend to products deemed defective due to: Acts of God, Acts of Nature (fire, flood, lightening, etc…), User Tampering, or Units Installed Incorrectly. Call us at 01900 812178 to report a defect or make a warranty claim.

13        Shipping Disclaimer:

We will make every effort and use every good measure to deliver your order on time. Nixons of Maryport Ltd will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.

14      Limitation of Liability:

Under no circumstances, shall Nixons of Maryport Ltd or its associates or staff be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the Nixons of Maryport Ltd web site, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death.

15       Privacy Policy

Please see our separate Privacy Policy.

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22nd July 2019